OCR – Jobs

Click OCR in the Jobs menu to monitor or review OCR jobs. You can select to monitor OCR jobs based on progress at Filters using the By Status check boxes:

• Pending (jobs that are in the queue)

• In Progress (the conversions are in process)

• Completed (jobs that are finalized)

• Error (OCR jobs that caused an error at some point in the process)

By default, each status check box is selected. The OCR Type menu defaults to All. These jobs are created at the Actions menu in the Results page. Changing this menu to Single will show OCR conversions initiated for a single document within the document page.

Case Administrators on the site will see all OCR jobs on the site. If you are a typical user on the site, you will see your own jobs. You can sort the jobs based upon the column headers in the report.

The report shows information about the OCR jobs. The OCR Job ID is a reference number and is useful for working with the Catalyst Resolution Center when troubleshooting jobs. The Email, Created By and Date columns provide you with information about the user who created the job and when they requested the OCR. Current Info provides you with additional details about the job. Error Info provides you with information about why the OCR did not take place. Status shows where the job is in the process.

Buttons available in the Action column may include Delete (trash can) for pending or in progress jobs. The Job State button displays details of the job state. If your job produced an error, this is a good place to examine what went wrong. If the job failed, click the Resubmit button (right triangle) to re-run a job.

You can sort the results by clicking any of the column headings. Use the Refresh button at the top of the report to refresh the page when you are waiting for Pending jobs to finish.